JOB DETAILS

NSW Government client has established a program of work to progress the delivery of a Digital Case File.
The Digital Customer Experience Team is looking for a Lead UX/UI Designer for the DCF.

The Lead UX/UI Designer leads a team of UX/UI designers that work as part of a multi-disciplinary project team on the design, development and implementation of digital services that achieve business outcomes and improve business efficiencies and processes.
 
The role is user-centric and requires solid user-centred design values, principles, and practices, strong business analytics skills, excellent communication and stakeholder engagement and management skills, and a master at juggling multiple projects and priorities.

Key Responsibilities
The Lead UX/UI Designer will have the following responsibilities:

• Design and deliver optimised customer outcomes through new digital capabilities utilising Digital. NSW design system.
• Drive the ongoing development of a human-centred customer service and knowledge culture across the programs or projects, supported by effective policy and process frameworks and proactive customer service systems to embed best practice customer-centric behaviours.
• Provide team leadership expertise, mentoring and best practice guidance for programs or projects.
• Manage product design through discovery, framing and iterative development and continuous improvement within a Human-Centered Design (HCD) framework.
• Develop viable and sustainable solutions within technical constraints and brand guidelines that align customer needs and business requirements.
• Stay up-to-date with the best user research practices, including User Interaction (UI), accessibility guidelines, and visual design practices.
• Lead and manage the planning and delivery of critical and often complex work packages and provide oversight as a project manager to meet business requirements and the needs of customers.
• Collaborate with technical teams to ensure approved digital user experience design assets are implemented or followed with guided design principles and ensuring quality is maintained.
• Experience in UI, visual design and UX, and delivery of complex digital product and content solutions.
• Experience and examples of working in collaborative, cross-functional teams, including developers and Product Managers.
• Support usability, accessibility and user acceptance testing of digital services to ensure we provide users with a great experience while ensuring all requirements and guidelines are met.
• Stay up to date with the best user research practices, including User Interaction (UI), accessibility guidelines, and visual design practices.
• Work collaboratively in a multidisciplinary team, managing multiple priorities within tight time frames.

 
Skills and Experience Required 
 
The Lead UX/UI Designer will have the following abilities, skills, and experience: 
 
Mandatory: 
 

• Over 10 years of experience in development and delivery of UX/UI solutions.
• Advanced skills in industry-leading software and technologies, such as Adobe Photoshop, Figma, inVision, Jira, Confluence, Trello, Google suite
• Ability to understand analytics data to make data driven decision as well as an ability to understand and design for personas.
• Experience working in agile and lean environments.
• Experience in digital design including website design, development, and maintenance/user interfaces as well as an understanding of the foundations of front-end web development.
• Experience in delivering small to large UI projects from websites to apps.
• Good to have knowledge on Java, JavaScript, CSS, HTML5, and XML.
• Excellent communication skills with the ability to interpret business requirements and technical concepts.