JOB DETAILS

This 12-month contract opportunity will be working within the ACT Government. It's a hybrid role with 2/3 days onsite a week. 

You will work with the Business Analysis and User Experience (UX) Design projects team, which is part of the Design and Strategy team. They offer business analysis and UX design services aimed at a variety of uplift initiatives within the Government.
 
Main responsibilities:
 

• As a member of a multidisciplinary team, you will lead research with customers using co-design techniques, including observational studies, customer interviews, prototyping, and other forms of qualitative and quantitative research, to uncover insights, learn about user behaviour, and verify design concepts.
• Develop documentation identifying business problems, research findings and create artifacts to map user pain points, journey maps, service blueprints and personas to support timely project delivery.
• Communicate concepts through storytelling and prototypes ranging from low to high fidelity (including, for example, wireframes, click-throughs, and interactive prototypes).
• Identify, articulate, and test the viability and feasibility of assumptions with customers and stakeholders.
• Contribute / lead work to develop estimates for human resourcing efforts / cost for design activities, and discovery and design phases.
• Work closely with other areas within the organisation to promote the value of a great design in achieving positive business and community outcomes.
• Identify and adopt relevant industry trends into the work of the sections that enable innovative government service delivery that can be applied to provide better outcomes.

What will you need to be a success in the opportunity?
 

• Advanced knowledge and demonstrated experience of Human Centred Design (HCD) practices and Design Thinking
• 5- 10 years experience working in a similar role for government organisations. 
• Excellent design capabilities developing journey maps, personas, empathy maps, service blueprints and other HCD artifacts
• Demonstrated ability and experience in conducting user research
• Excellent written and oral communication skills including strong facilitation skills
• Ability to work as part of a multi-disciplinary team in an agile development environment

Location: ACT - there is a focus on 2/3 days onsite each week. So must be able to be in the ACT for this opportunity.
Rate: $150 - $160 ph + super
Length: 12 months
Clearance: Aus citizen